Small Business Unified Communications
Small Business Unified Communications
Small Business Unified Communications Platform is a more cost effective Unified Communications (UC) Service aligned and built for your marketplace. This dedicated product is rich with the features needed by Small and Medium-sized businesses, as well as the Enterprise sector. Voice, Video, Mobility, and Call Recording are just a few of the great features within the Small Business UC Platform.
Voice + Mobility + Messaging + Presence + Conferencing + Video
Reliable
Our geographically redundant network is configured to the highest industry standards providing unmatched uptime and reliability.
Adaptable
As the business grows, easily add users and services that complement the business.
Configurable
Create multi-location sites all under a single business unit.
Sync Multiple Devices
Stay Connected Both In The Office And While Away Via Phone, Web Client, Or A Smartphone Device At No Additional Cost.
Online Management
With An Easy-To-Use Portal And Interface, Make Moves/Adds/ Changes In A Snap
Lower Cost
One Low Monthly Payment. Experience High-End Features Without Added Costs
The Right Plan for Your Business
Small Business Basic Plan
• Phone Number Included (DID)
• Caller ID Name and Number
• Call Hold
• Call Transfer (Attended and Blind)
• Call Waiting
• Call Forwarding
• Ad-Hoc Conferencing
• Anonymous Call Rejection
• Do Not Disturb
• Speed Dial
• Account Codes
• Busy Lamp Fields
• Call Park
• Call Pickup
• Call Return
• HD Audio
• Intercom
• Redial
• Shared Call Appearance
• Call Recording
Small Business Standard Plan
• All Basic Features
• Portal Access
• Visual Voicemail
• Contact List
• Visual Answering Rules
• Timeframe Call Routing
• Visual Phone Builder
• Call History
• Call Forwarding Always
• Call Forwarding Busy
• Call Forwarding No Answer
• Find Me
• Call Status (Real Time in Portal)
• Directories
• Customize Greetings
• Instant Messaging
• Webphone
• Mobile App
• Music on Hold (Custom or Default)
• Video Conferencing
Small Business Call Center
Call Center Supervisor
• Manage Agents
• Manage Call Queues
• Statistic Dashboards
• Call Center Reports
• Email Reports
• Agent Stats
• Listen/Whisper/Barge
Call Center Agent
• Logging In/Out of Call Queues
• Individual Statistics
• Skills Based Routing
Additional Options:
– Toll-Free Numbers are available
– 911 Instance
– SMS/MMS
